Communication and Information Science

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Applying interpretive phenomenological analysis to library and information science research on blended librarianship: A case study
(2020) Dabengwa, I.M.; Raju, J.; Matingwina, T.
Although interpretive phenomenological analysis (IPA) has value in library and information science (LIS), it has low uptake in Africa. The methodological and theoretical approaches to using IPA in LIS and other disciplines are outlined, including a critical analysis of applying double hermeneutics and horizontalization to construct a hermeneutic interpretation. A blended librarianship thesis conducted in Zimbabwe is compared with LIS-based IPA studies and blended librarianship research to reflect the value of IPA methods. The illustration narrates how IPA was implemented within the context of phenomenology to analyse the complexity of academic librarians' views, taking into consideration social and historical environments. The weaknesses of the study are discussed, including the use of quality criteria of credibility, dependability, and transferability. The guided analysis of the study encourages the use of IPA in LIS as it can solve research problems and generate new theories to inform practice, services, philosophy, theory, and institutions.
Building Assistive Technology (AT) competency in academic librarians: Perceptions of library personnel and students with visual impairments from three Zimbabwean universities
(Library Philosophy and Practice (e-journal), 2021-12) Munyoro, J.; Machimbidza, T.; Mutula, S.
This qualitative study reflects on the perceptions of library professionals and students living with visual impairments from three Zimbabwean universities about the need for and ways of creating Assistive Technology (AT) competency in academic librarians. Some of the measures that may be used to increase the AT competencies of academic librarians are discussed. Semi-structured interviews were used to collect data from 19 participants comprising 13 library personnel and six students living with visual impairments. The study highlights important types of AT for individuals living with visual impairments, emphasises the importance of competencies in AT for academic librarians and suggest appropriate measures for enhancing the AT skills of academic librarians in the context of participants’ views. It is hoped that the study’s recommendations will generate an urgent need to address AT competencies of academic librarians to drive effective adoption and usage of AT in the studied institutions of higher learning.
Connecto ergo sum': a hyperlink analysis of national archives in the Eastern and Southern African regional branch on the International Council on Archives
(2019) Phiri, C.; Onyancha, O.B.; Ngulube, P.; Chabikwa, S.
Lennart Björneborn’s famous tweet, ‘connecto ergo sum’, which means, ‘I link, therefore I exist’, puts forward the intriguing dimension of the web as a platform for link-based research, a major tenet of webometrics. Webometrics, as discussed in this study, explored the web presence, web visibility, web-impact and linkage of archival institutions in the ESARBICA region; examining the types of institutions that provide links to archival institutions in the ESARBICA region; establishing the links pointing to national archival institutions in the ESARBICA region; and examining the type of institutions that provide these links. Google Search engine and Alexa metasearch engine were used to collect data. Additionally, the formulas derived from the Statistical Cybermetrics Research Group (2016): ‘Impact=Inlinks/page’ and ‘site:Domain’ were used to collect data on the impact and web pages linking to the archival institutions. The study was underpinned by the Citation Analysis theory. Search engines, metasearch engines and web content analysis were used to collect webometrics data from ESARBICA archival websites. The findings of the study revealed that the web-impact of ESARBICA archival institutions is generally low as evidenced by the low impact factors attained. This may lead to the minimal usage of the information on the websites, undermining the importance of archival institutions. The low impact can be increased through such measures asredesigning websites to increase visibility, posting rich files on websites, and interlinking the websites to key archival associations and institutions, among others. Other findings showed that some websites were hosted by institutions other than the archival institutions The impact results further revealed that in the ESARBICA region, Southern Africa was more represented with the archival institutions from six countries (Lesotho, Malawi, Namibia, South Africa, Swaziland and Zimbabwe), while the Eastern African region had archival institutions from two countries (Kenya and Tanzania). The findings further showed that not all archival websites attained web presence in the form of accessible websites. The link classification results revealed that the ESARBICA websites mostly attracted industry links with extensions .com and .co as the most popular Top Level Domains (TLD). A strong link relationship was noted between archival institutions and research-based activities in universities, as well as evidence of openness as archival institutions published documents with archives-related discussions on Google Scholar. The study showed that ESARBICA archival websites are not interactive in nature and have not yet embraced Web 2.0 tools on their archival websites. The implications of the study included that archival institutions without websites might consider attaining web presence through constructing websites, establishing link relationships by archival institutions, and making efforts to avail more data to enhance web presence in ranking. The study recommended that ESARBICA archival institutions host standalone websites and establish links with archives related research sites. The practical implications of the paper include: revealing the specific ways in which archival institutions can conduct web-link assessments and web-impact assessments, ways of interpreting results from web-impact assessments and link-impact assessments, assessing alternative methods of link counts.
Covid-19, a catalyst or disruptor? comprehending access to records and archives under the new normal
(Eastern and Southern Africa Regional Branch of the International Council on Archives, 2022-06-30) Manyika, S.; Dewah, P.
The onset of the Covid-19 pandemic and the resultant intervention measures disrupted and affected the normal operations of business and access to records and archives as information sources. The study sought to explore the impact of Covid-19 on the access to records and archives in the public sector during the pandemic, bearing in mind the disruptive and catalytic effects of the pandemic. Using a qualitative methodology, data were gathered through document studies, and interviews were conducted with records managers from 18 purposively selected organisations. The findings showed that organisations had not moved much towards e-records but depended heavily on paper records. The lockdown period witnessed misdirection and loss of records. Staff taking turns to report for duty also impacted negatively on records. This posed serious threats to proper records and archives management, making room for occurrences such as destruction or alterations by unscrupulous individuals. The study concluded that the pandemic triggered a sense of urgency in the formulation of policies and procedures that promoted remote access. The study recommended that business should always be prepared to deal with disruptive tendencies of pandemics and any other eventuality giving records and archives management great consideration in business continuity plans. Access to records and archives should not be disrupted, as has been the case throughout the pandemic. Organisations should digitise their records and archives to avoid disruptions of service delivery and decision-making during lockdowns.
Diffusion of intellectual property knowledge in Zimbabwean universities: tools, programmes and strategies
(Emerald, 2025-01-13) Ngwenya, S.; Onyancha, O.B.
Purpose This paper aims to explore the diffusion of Intellectual Property (IP) knowledge in universities in Zimbabwe. Specifically, the study examines the tools, policies, programmes and unique strategies used by the universities. Design/methodology/approach The paper reports the findings of a survey that was conducted on a population of lecturers (1,546), research officers (RO) (11), IP officer (1), faculty librarians (FLs) (27) and final year undergraduate students (9,224) at universities in Zimbabwe. Questionnaires were administered to the lecturers and students while interviews were administered to the IP officer, ROs and FLs. Data analysis comprised the use of Google forms and Microsoft Excel software. Findings The findings reveal diffusing IP knowledge in Zimbabwean universities involves mainly the use of policies and regulations, library web pages, workshops, although not specifically on IP, presentations on IP in the university, advice and guidance services and IP lectures/teaching. Research limitations/implications This study presents the IP situation in Zimbabwe and its findings may be applied to Africa and other developing countries. Practical implications This study endorses IP as a national issue and suggests a benchmark for diffusing knowledge on IP in Zimbabwean universities. Originality/value This study acknowledges the multi-disciplinary nature of IP and should lead to all university students graduating with adequate knowledge on IP.
Digital Technologies and the Changing Journalism Cultures in Zimbabwe: Examining the Lived Experiences of Journalists Covering the COVID-19 Pandemic
(Digital Journalism, 2022) Ndlovu, M.; Sibanda, M.N.
New Information and Communication Technologies (NICTs) are transforming newsmaking practices and journalistic cultures across the globe. Although factors such as lack of Internet access and prohibitive costs are constraining the adoption of these interactive digital technologies in most African countries, journalists are creatively appropriating these digital tools in their everyday professional work. Informed by the concept of journalism culture and the social constructionist approach to technology, this article examines the lived experiences of Zimbabwean journalists covering the novel coronavirus disease (COVID-19). Drawing upon the first-hand accounts of 21 journalists covering this pandemic, this study explores the adoption and appropriation of digital technologies in their newsmaking practices. Despite challenges of resources such as finances, internet access and lack of protective gear, Zimbabwean journalists increasingly relied on interactive digital tools such as WhatsApp and Twitter to generate story ideas, conduct diary meetings, and for virtual sourcing.
Digital Technologies and the Changing Journalism Cultures in Zimbabwe: Examining the Lived Experiences of Journalists Covering the COVID-19 Pandemic
(Digital Journalism, 2021-09-15) Ndlovu, M.; Sibanda, M.N.
New Information and Communication Technologies (NICTs) are transforming newsmaking practices and journalistic cultures across the globe. Although factors such as lack of Internet access and prohibitive costs are constraining the adoption of these interactive digital technologies in most African countries, journalists are creatively appropriating these digital tools in their everyday professional work. Informed by the concept of journalism culture and the social constructionist approach to technology, this article examines the lived experiences of Zimbabwean journalists covering the novel coronavirus disease (COVID-19). Drawing upon the first-hand accounts of 21 journalists covering this pandemic, this study explores the adoption and appropriation of digital technologies in their newsmaking practices. Despite challenges of resources such as finances, internet access and lack of protective gear, Zimbabwean journalists increasingly relied on interactive digital tools such as WhatsApp and Twitter to generate story ideas, conduct diary meetings, and for virtual sourcing.
Digitisation of records to improve access at the Zimbabwe Energy Regulatory Authority
(Journal of the South African Society of Archivists, 2022-08-10) Sithole, B.; Dewah, P.
The change from paper to digital records management at the Zimbabwe Energy Regulatory Authority (ZERA) has been widely accepted to solve problems of poor records management systems and inefficiency throughout the organisation, but it brought with it some challenges. The purpose of the study was to assess the digitisation project to improve records access at ZERA. In a sequential explanatory design, the researchers used a simple mixed methods research approach to collect data. Data were collected through questionnaires and interviews from purposively selected individuals because of their characteristics and significance in the context of what the study was investigating. The findings of the study revealed that the digitisation project at ZERA was a major success and it has improved the records management system in numerous ways, including improved access to records, fast and easy retrieval of information and timely access to records. However, the study revealed that digitisation comes with challenges such as the issue of security of records as cyber criminals always try to unlawfully access the organisation’s information. These challenges affect the organisation’s efficiency and effectiveness, slowing down processes and affecting the organisation’s service delivery. It also revealed that some members of the organisation find it difficult to adapt to digital change. Instead of embracing and using the new system, they lag behind and stick to the old ways of doing things. ZERA did not train its staff in the management of digital records, which contributed to resistance to digital change. The study recommends ZERA to budget for the appropriate infrastructure; employ more reliable security measures; train its staff in using, managing and securing digital records, and employ individuals with the required skills to manage digital records.
Entangled memories: Nehanda statue, Gukurahundi plaques and the politics of memory in Zimbabwe
(Routledge, 2022-08-23) Ndlovu, M.; Tshuma, A.B.
This article examines the on-going memorialization practices of Mbuya Nehanda and Gukurahundi that are performed and contested in various discursive spaces in Zimbabwe. It analyses the media discourses surrounding two seminal commemorative events that occurred concurrently on 25 May 2021. Firstly, the government unveiled a statue of Nehanda, a liberation heroine, in the capital, Harare. On the same day, the Gukurahundi survivors erected a memorial plaque at Bhalagwe to commemorate the victims of a genocide that was orchestrated by the government in Matabeleland between 1983 and 1987. Drawing upon Rothberg’s concept of multidirectional memory, we explore how these different histories are intertwined and entangled in public spaces as various mnemonic communities seek to assert and endorse their narratives of the past. Findings from on our analysis of news media reports demonstrate the entanglements, synergies and interconnectedness of Nehanda and Gukurahundi histories in various ways. On the one hand, Nehanda and Gukurahundi memories represent histories of victimization and injustices. On the other hand, they demonstrate the divergences and contestations surrounding national memory and identity politics.
Ethnic minority media as counter-hegemonic and agents of participation for minority communities
(Journal of Arab & Muslim Media Research, 2021-12-26) Ncube, B.J.
This article interrogates the extent to which ethnic minority media acts as tools for preserving minority cultures and identities and as counter-hegemonic to mainstream media’s representations of migrants in South Africa. It also discusses how diasporic ethnic media function as agents of participation for diasporic communities that are struggling to find a ‘home’ away from home. Mainstream media in South Africa, particularly tabloids, tend to represent the diasporic communities as petty criminals, prostitutes, robbers and accuse them of stealing the locals’ jobs. Most of these communities comprised by people of Asian descent – Pakistan, India – and the majority from African countries like Zimbabwe, Malawi, Ethiopic, Nigeria, Somalia and Mozambique. Migrants are often labelled as ‘aliens’, and the entrepreneurship associated with these minority migrants is rarely reported by South Africa’s mainstream media. The article deploys the digital public sphere theory and the four models of alternative journalism. Using textual analysis of purposively selected stories and programmes of an online radio station, Radio Mthwakazi, this article concludes that ethnic minority media in South Africa challenges the hegemonic tendencies of mainstream media and, in the process, constructs multi-ethnic subaltern public spheres and acts as agents of participation.
Exploring the feasibility of Research Data Management services in Zimbabwean academic libraries: the case of Zimbabwe School of Mines
(Library Philosophy and Practice, 2022) Machimbidza, T.; Mutula, S.; Ndiweni, M.
The study applied an adapted Technology, Economic, Legal, Organisational, and Schedule (TELOS) model to explore the feasibility of Research Data Management (RDM) at the Zimbabwe School of Mines (ZSM). The study employed a qualitative approach. Data were collected through interviews that were held with purposively chosen professionals at ZSM in the form of the Information Technology (IT) manager, the Librarian, and three (3) Assistant Librarians. Findings show that ZSM does not currently meet the TELOS model feasibility test. ZSM lacks a robust technological system to support data creation, data collection and description, data storage, archiving and preservation, data access, data discovery and analysis, and data reuse and transformation. ZSM has not yet created a legal environment conducive for the introduction of RDM. It does not have policies and standards in place to handle issues such as intellectual property, copyright, data licensing, ethics, data protection, freedom of information, and confidentiality. While librarians at ZSM possess basic IT and computer skills they lack skills specific for RDM. The study informs the shaping of policies, practices, and strategies regarding the introduction of RDM services in Zimbabwean academic libraries.
Factors influencing library use by students with disabilities in Zimbabwe: The case of United College of Education (UCE)
(Library Philosophy and Practice, 2022) Ndiweni, M.; Machimbidza, T.; Mutula, S.
The study investigated the factors that influence library usage by students with disabilities at United College of Education in Zimbabwe. The study employed a qualitative approach. Interviews were held with sixteen students with disabilities, the chief librarian, two library assistants, and one library intern. Data were also collected through observations. Results reveal that great effort has been made to provide inclusive library services to students with disabilities; however, challenges remain. These include: physical inaccessibility of the library to students living with disabilities, lack of infrastructure to support available assistive technologies, information resources that do not accommodate students living with disabilities, and staff that is not adequately trained to handle users with disabilities. The study contributes to global debate about provision of library services to people living with disabilities from a Zimbabwean perspective. The study’s recommendations provide ideas that can be adopted by libraries to improve inclusivity.
Factors influencing the transfer of training in internal training programmes: the case of the National University of Science and Technology (NUST) Library
(2024) Marowa, J.; Fusire, L.R.
Whereas academic librarians’ knowledge, skills, and attitudes (KSAs) need to be constantly updated through training to meet professional demands in the field, such training should be transferred to the job for improved job performance. This study identified factors affecting the transfer of training in internal training programmes at NUST Library. A multi-methods research design was employed. Data were collected by administering questionnaires to trainers and trainees while senior library management was interviewed. Data from 32 responses were presented and analysed using Microsoft Excel software. Trainee characteristics, training design and delivery, the work environment, and trainer characteristics were the major factors that affect training transfer. Although trainees had high cognitive abilities, they were not highly motivated to train and transfer trained KSAs. The training design did not include trainees fully and training content was decided by library management. The work environment lacked relevant equipment and technological infrastructure. Training methods in place were sufficient although the need to utilise a blended learning approach incorporating online tutorials was realised. Trainers were experienced in the delivery of training although their pedagogical, presentation, interpersonal, and communication skills needed honing. The importance of training transfer should be emphasised before, during, and after training. Supply of adequate equipment as well as sending trainers for the training of trainers’ courses targeting deficient areas were recommended.
Fostering Assistive Technology (at) Education and Training of Academic Library Professionals in Zimbabwe
(International Information & Library Review, 2022-05-19) Munyoro, J.; Machimbidza, T.; Mutula, S.
The study examines the forms of structured Assistive Technology (AT) education and training available to library professionals in Zimbabwe, focusing on in-service training delivered within organizations, pre-service training offered in colleges/universities and technologybased training delivered by AT vendors/suppliers. The study employs a qualitative research design. Data were collected using interviews conducted with a sample of 13 academic library staff drawn from selected universities in Zimbabwe. The websites of institutions of interest also provided vital data to supplement interview data. The study draws attention to key intervention areas in the fostering of AT education and training of library professionals in Zimbabwe. It contributes to ongoing discussion on the improvement of AT provision in developing countries’ academic libraries.
Freelance journalism in Zimbabwe: Challenges and opportunities
(Journalism, 2024) Tshuma, L.; Ndlovu, M.; Dhladhla, Z.N.
In Zimbabwe, the comatose economy has had an impact on the media industry. Since 2000, media houses have been shutting down due to lack of financial support or poor business environment. For some news organisations, they have been retrenching their staff as a cost cutting measure. This has also led to retrenched journalists to write for other publications as freelance journalists. This study examines the state of freelance journalism in Zimbabwe. It aims to assess their role and contribution to the media industry, challenges they face, and also the survival strategies they are adopting. This qualitative study is informed by Bourdieu’s field theory. It used in-depth interviews while thematic analysis was employed in analyzing data. Findings demonstrates that freelance journalists are contributing to the growth of media industry in Zimbabwe by writing on specialised beats like science reporting. Besides such contributions, findings further demonstrated that freelance journalism is seen as ‘curse’ as journalists are easily harassed by the state agents who rarely recognizes someone not working for an established organisation.
ICTs for enhancing Knowledge Management amongst academics at the National University of Science and Technology, Zimbabwe
(South African Journal of Libraries and Information Science, 2022-08-31) Dewah, P.; Sibanda, F.
This study investigated the use of Information and Communication Technologies that are used to for knowledge management amongst academics at the National University of Science and Technology (NUST) based on anecdotal evidence that inadequate IT resources have always hampered knowledge management among academics. The purpose of the study was to investigate how ICTs are used to enhance knowledge management amongst academics at the NUST. Anchored on the interpretivist paradigm, the study used qualitative research method in a case study design where interviews were conducted with six deans of faculties across the university and one ICTs officer. Data was gathered through face-to-face in-depth interviews and analysed using themes. Findings indicated that NUST provides the academics with desktop computers for knowledge management and laptops are provided only on request. Academics are offered training when the ICTs department introduces new software. It also emerged that mistrust and bureaucracy in the university affects lecturers’ knowledge management. The study concluded that academics at the university are aware of the importance of ICTs in managing knowledge, but weak and unreliable internet connection were major barriers to knowledge management amongst academics. The study recommends adequate provision of technologies such as laptops since some academics are reluctant to share knowledge using personal resources.
Immortalizing “Buried Memories”: Photographs of the Gukurahundi Online
(Journal of Genocide Research, 2020-11-10) Tshuma, L.A.; Ndlovu, M.
This article examines how photographs displayed online preserve, mediate and circulate memories of the Gukurahundi “genocide.” The Gukurahundi denotes mass killings of more than 20,000 predominantly Ndebele-speaking people in Matabeleland and Midlands provinces orchestrated by the Zimbabwean government between 1983 and 1987. Many of the victims consider this to be a genocide, but their memories are subject to repression under the current regime. In this context, online news sites serve as alternative spaces in which knowledge of this traumatic past is transmitted through photographs. Anchored in an understanding that photographs constitute a “mirror with a memory,” this article uses critical discourse analysis to analyse selected images from Bulawayo24.com news website. It finds that Bulawayo24.com serves as an arena for preserving and circulating Gukurahundi memories by enabling audiences to bear witness to their experience-as-genocide. The images reinforce human rights discourses, contributing to the growing calls for justice, commemoration, and memorialization of Gukurahundi victims.
Integrating Information Ethics in Library and Information Science Curricula in Zimbabwe: Country Report presented at a Teaching Information Ethics in Africa Conference held at the University of Botswana, 6 – 7 September 2010
(2010) Hikwai, L.
International Conference on Communication and Information Science. Communication Science, the Environment and Health in the Age of Disinformation and Misinformation
(Department of Publishing Studies, NUST, 2023-10-26) Faculty of Communication and Information Science
Preparedness of the book sector in Zimbabwe for the development of e-learning materials for the new curriculum
(Southern Africa Journal of Communication and Information Science, 2021) Dzache, K.; Tapfuma, M.M.
Purpose: In January 2017, the Zimbabwean government implemented a new curriculum for the primary and secondary school education level emphasizing e-learning. This has implications on the publishing sector, producing the new curriculum's necessary teaching and learning resources. However, there is no e-learning policy in Zimbabwe and the availability of infrastructure for elearning is of concern. The study sought to explore the e-readiness of the local textbook publishers for the new curriculum by establishing the availability of e-content, ascertaining schools’ capacity to implement e-learning and ascertain the availability of skilled e-content producers. Methodology: This was a qualitative case study that adopted open-ended questionnaires and interviews for data collection. The study participants were purposively drawn from educational publishers and primary schools in the Bulawayo Metropolitan Province. Findings: The findings revealed a lack of stakeholder preparedness to implement the e-learning initiative and inadequate e-learning infrastructure. Implications: The study will influence policy and practice in developing textbooks and other teaching and learning materials for the new curriculum, emphasising e-learning. Originality: The unplanned implementation of the new curriculum for the primary and secondary education system in January 2017, coming on the heels of the curriculum review consultations which had just ended in the mid-year of 2016, prompted the need to establish the preparedness of developers of textbooks and other learning materials for this move.

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