Factors influencing the transfer of training in internal training programmes: the case of the National University of Science and Technology (NUST) Library
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2024
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Abstract
Whereas academic librarians’ knowledge, skills, and attitudes (KSAs) need to be
constantly updated through training to meet professional demands in the field, such
training should be transferred to the job for improved job performance. This study
identified factors affecting the transfer of training in internal training programmes at
NUST Library. A multi-methods research design was employed. Data were collected
by administering questionnaires to trainers and trainees while senior library
management was interviewed. Data from 32 responses were presented and analysed
using Microsoft Excel software. Trainee characteristics, training design and delivery,
the work environment, and trainer characteristics were the major factors that affect
training transfer. Although trainees had high cognitive abilities, they were not highly
motivated to train and transfer trained KSAs. The training design did not include
trainees fully and training content was decided by library management. The work
environment lacked relevant equipment and technological infrastructure. Training
methods in place were sufficient although the need to utilise a blended learning
approach incorporating online tutorials was realised. Trainers were experienced in the
delivery of training although their pedagogical, presentation, interpersonal, and
communication skills needed honing. The importance of training transfer should be
emphasised before, during, and after training. Supply of adequate equipment as well as
sending trainers for the training of trainers’ courses targeting deficient areas were
recommended.
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Marowa, J., and Fusire, L. R. 2024. Factors influencing the transfer of training in internal training programmes: the case of the National University of Science and Technology (NUST) Library. Southern African Journal of Communication and Information Science. 2(1): 84-105