Openphone user engagement and requirements solicitation in low literacy users
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Date
2005
Journal Title
Journal ISSN
Volume Title
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Abstract
The OpenPhone project aims to design an Interactive Voice Response (IVR)
health information system that enables people who are caregivers for
HIV/AIDS infected children to access relevant information by using a
telephone in their native language of Setswana in Botswana. The system
lowers accessibility barriers since it is accessible to illiterate users and the
community of the blind. The design utilizes usability engineering
methodology in order to ascertain that the end product is usable, efficient,
effective and satisfactory to the targeted users who are predominantly
females, ranging from semi-literate to illiterate adults but nevertheless
numerically literate. The paper describes the methodologies that were used
to obtain information from the target user population. The contribution that
was made by staff members of the clinic where the caregivers normally get
information services is also discussed. This stakeholder information has
design implications on the OpenPhone system. Based on the information
gathered, we are now able to begin the initial design of the OpenPhone
system.
Description
Keywords
Usability engineering, User Requirements, Participatory Design, OpenPhone, Botswana-Baylor Children’s Clinical Centre of Excellence
Citation
Ndwe, T.J. et al., 2008. Openphone user engagement and requirements solicitation in low literacy users. IFIP International Federation for Information Processing, 272, pp.189–193