Openphone user engagement and requirements solicitation in low literacy users

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dc.contributor.authorNdwe, T.
dc.contributor.authorBarnard, Etienne
dc.contributor.authorDlodlo, Mqhele Mashao
dc.contributor.authorDaniel, Kuun
dc.contributor.authorChristiaan, Sharma
dc.date.accessioned2014-06-30T09:58:07Z
dc.date.accessioned2023-06-26T13:07:15Z
dc.date.available2014-06-30T09:58:07Z
dc.date.available2023-06-26T13:07:15Z
dc.date.issued2005
dc.description.abstractThe OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and the community of the blind. The design utilizes usability engineering methodology in order to ascertain that the end product is usable, efficient, effective and satisfactory to the targeted users who are predominantly females, ranging from semi-literate to illiterate adults but nevertheless numerically literate. The paper describes the methodologies that were used to obtain information from the target user population. The contribution that was made by staff members of the clinic where the caregivers normally get information services is also discussed. This stakeholder information has design implications on the OpenPhone system. Based on the information gathered, we are now able to begin the initial design of the OpenPhone system.en_US
dc.identifier.citationNdwe, T.J. et al., 2008. Openphone user engagement and requirements solicitation in low literacy users. IFIP International Federation for Information Processing, 272, pp.189–193en_US
dc.identifier.urihttp://196.220.97.103:4000/handle/123456789/417
dc.language.isoenen_US
dc.rights.licenseThis article was downloaded from NUST Institutional repository, and is made available under the terms and conditions as set out in the Institutional Repository Policy.en_US
dc.subjectUsability engineeringen_US
dc.subjectUser Requirementsen_US
dc.subjectParticipatory Designen_US
dc.subjectOpenPhoneen_US
dc.subjectBotswana-Baylor Children’s Clinical Centre of Excellenceen_US
dc.titleOpenphone user engagement and requirements solicitation in low literacy usersen_US
dc.typeArticleen_US
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